TERMS & CONDITIONS

1. About Vancouver Ticket & Tour Service
Vancouver Ticket & Tour Service is subsidary of VancouverTicket.com, a ticket service company that has been in business since 1995. Vancouver Ticket & Tour Service provides access to tickets through our network of ticket suppliers, which include professional ticket brokers and individual sellers. We do not own all the tickets we offer. The tickets we offer are owned, priced, fulfilled and shipped by the party listing the ticket – which may on occasion include Vancouver Ticket & Tour Service. Once Vancouver Ticket & Tour Service confirms your order, Vancouver Ticket & Tour Service guarantees the tickets according to the terms of the Vancouver Ticket & Tour Service Guarantee.

2. All Sales are Final
Please only order tickets after you are sure that you want them and have read and understood all of Vancouver Ticket & Tour Service's Terms & Conditions. Also make sure the tickets you order are for the correct event and event date; you cannot cancel your order, change or exchange your tickets if you do order incorrectly, or if your plans change or your ability to attend an event changes. If you decide that you want to change your tickets after they are ordered, we do not provide refunds, cancellations or exchanges.

3. Order Processing & Confirmation

Ticket Request
When you checkout on our website (or with a Vancouver Ticket & Tour Service representative on the phone or at our office, in-person), you are submitting a ticket request which we must then confirm with our supplier. Online orders will receive an Order Summary email to let you know that we have received your request. The Order Summary does not confirm ticket availability or prices – only that we have received your request and have started the process to secure the tickets you want. Vancouver Ticket & Tour Service cannot guarantee the ticket price displayed on our website, or even that the tickets will be available, until we can confirm your order with our supplier.

Order Confirmation
Your order will be confirmed once a Vancouver Ticket & Tour Service representative has reviewed the order and verified the tickets are available with our supplier at the price you have agreed to. As soon as we confirm your order, we will charge your credit card the full purchase price (ticket price, noservice charges, applicable tax and shipping). Once your credit card is charged you will receive an Order Confirmation email that includes your invoice number and shipping information. When Vancouver Ticket & Tour Service charges your credit card and sends you the Order Confirmation email, your order is protected according to the terms of our Vancouver Ticket & Tour Service Guarantee. We will then ship your tickets or notify you when the tickets can be picked up from our convieiently located office.

Unable to Confirm Tickets
If we are unable to confirm your ticket request, you will receive an email or phone call to notify you that your order could not be confirmed. You are responsible for checking your email, including your SPAM filter, for order information from Vancouver Ticket & Tour Service.

4. Ticket Prices
The price you pay for tickets will be substantially higher than face value, which is the price printed on the ticket. Prices are set by our suppliers. All ticket prices are subject to change at any time, without notice, until we charge your credit card. All ticket purchases are assessed a shipping fee (if applicable) and sales tax (if applicable). Sales tax will be added to all orders for taxable events that occur within Canada. All ticket prices are in US Dollars ($USD).

5. Guarantee & Return Policy
Vancouver Ticket & Tour Service Guarantee
The Vancouver Ticket & Tour Service Guarantee protects you, the purchaser, by guaranteeing return of your ticket purchase price. Vancouver Ticket & Tour Service guarantees that once your order is confirmed:

* Your tickets will be authentic.
* Your tickets will be delivered in-time for your event or available for pickup from our office in time for your event.
* Your tickets will be as good as or better than the ones you ordered.
* You will receive a refund if the event is cancelled and not rescheduled.

We reserve the right to deduct our shipping cost from your refund if the tickets for which you are requesting a refund were received by you.

If the event is cancelled, and not rescheduled, then Vancouver Ticket & Tour Service will refund your purchase price, minus shipping, or we may choose to provide you with a full credit with no expirary that can be used for a future event EXCEPT for the following events:

If part of an event is cancelled we are unable to offer refunds. If your event is postponed or rescheduled, and your same tickets will be honored for the event at another date or venue, we are unable to offer refunds. If your event is cut short or partially cancelled, we are unable to offer refunds. If a cancellation causes new tickets to be issued for an event, then Vancouver Ticket & Tour Service will refund your payment for the tickets, minus shipping.

Order Problem, Contact Us
We value our clients and want to work with you to solve problems. Therefore, communicating any problems as quickly as possible with Vancouver Ticket & Tour Service helps our chances of solving any problems you encounter.

If the tickets on your confirmed order are not received before the event, please contact us immediately. Vancouver Ticket & Tour Service will work with the seller to deliver the tickets to you. If the tickets or acceptable substitutes cannot be delivered prior to event, then Vancouver Ticket & Tour Service will refund 100% of your payment for the undelivered tickets.

If the tickets on your confirmed order are deemed invalid and not honored by the venue, then please contact us immediately. Vancouver Ticket & Tour Service will attempt to procure replacement tickets for the event. If acceptable substitutes cannot be delivered for the event, then Vancouver Ticket & Tour Service will refund 100% of your payment for the invalid tickets.

6. Shipping and Ticket Delivery

Shipping Procedures
Your tickets will be shipped via the delivery option you selected on your order, as soon as the tickets are available to ship. Tickets are only shipped on business days, not on weekends and holidays. Vancouver Ticket & Tour Service is not responsible for FedEx delivery delays. Vancouver Ticket & Tour Service does not require a signature on delivery; you must notify us in writing when ordering if you want us to require a signature.

You must provide a valid address where we can ship your tickets; it should be a location where FedEx can safely leave your tickets. If your tickets are returned to us by FedEx, we will attempt to contact you to get an alternate address. If you are not available or if you refuse delivery of your tickets, we have the right, but not the obligation, to re-sell the tickets.

Check your Tickets
Please check your tickets carefully once they arrive, or you pick them up. You must notify Vancouver Ticket & Tour Service within 24 hours of receiving your tickets and before your event, if the tickets are different from what you ordered. You are solely responsible for safekeeping of the tickets you purchase. Vancouver Ticket & Tour Service cannot replace tickets if they are lost, stolen, left at home/work, or damaged.

Ticket Pick-Up & Delivery
If we cannot ship your tickets, or your order requires on-site pick-up, then a Vancouver Ticket & Tour Service representative will contact you to provide details on how to pick-up your tickets. Additional charges may apply for any special delivery options needed for your order.

7. Special Ticket Type: Ticket Reservation
Vancouver Ticket & Tour Service offers Ticket Reservations for certain events; which guarantees a ticket within the listed parameters. Vancouver Ticket & Tour Service may not own that ticket when you pay, but we will secure a ticket from our network of suppliers within your parameters to fulfill your order. Ticket Reservations are only guaranteed in pairs regardless of how many tickets you purchase. Ticket Reservations are protected under our Vancouver Ticket & Tour Service Guarantee. If we fail to deliver the tickets ordered on your Ticket Reservation, then we will return a sum equal to 100% of any payments for the undelivered tickets. Vancouver Ticket & Tour Service reserves the right to upgrade or downgrade the tickets on your Ticket Reservation. There will be no additional cost to you for upgraded tickets, and we will contact you to verify that any upgraded or downgraded tickets are suitable. Once your credit card is charged for a Ticket Reservation you cannot cancel.

8. Credit Card Purchases
Certain orders may require you to provide additional proof of your identity before we can process the order. Credit card purchases do not grant any variances from our Terms and Conditions; you are still responsible for complying with our Terms and Conditions. Any attempt to defraud Vancouver Ticket & Tour Service may result in legal and criminal action brought against you.

9. Event Dates & Times Subject to Change
Event dates and times printed on the ticket, or in any correspondence from Vancouver Ticket & Tour Service, are always subject to change. It is your responsibility to check with the event sponsor and venue for any possible changes in date and time prior to the event. In addition, certain events may have minimum age requirement to attend; it is your responsibility to confirm age eligibility for attendees prior to purchase.

10. Typographical Errors or Inaccuracies
Vancouver Ticket & Tour Service is not responsible for typographical mistakes, inaccurate notes, tickets that are mislabeled or other errors by suppliers who post tickets for sale on our website. If we discover this type of error before we confirm your order then we will notify you that your order was not confirmed. The seating chart on our website is included as a convenience and is shown to provide a general view of the venue in accordance with the information we have received, which may or may not be accurate. It is your responsibility to confirm the exact location in the venue of the tickets we offer.

Information on this website may contain technical inaccuracies or typographical errors. Please notify us if you discover any such instance. Vancouver Ticket & Tour Service reserves the right to make changes without notice.

Vancouver Ticket & Tour Service does not promise that its site, or any content, service, or feature thereof, will be error-free or uninterrupted, or that any defects will be corrected, or that your use of our website will provide specific results. Vancouver Ticket & Tour Service reserves the right to modify, suspend or terminate operation of this site or full or partial access thereto without notice and for any reason.

11. Limitation of Liability & Disclaimer of Warranty
Vancouver Ticket & Tour Service's sole obligation or liability for undelivered tickets or any other ticket problems is limited to the Vancouver Ticket & Tour Service Guarantee, which is our 100% money-back guarantee to you, the person who bought the tickets. Vancouver Ticket & Tour Service is not responsible for providing reimbursement to anyone for travel, lodging, or other expenses under any circumstances unless those items are specifically included as part of a package that is purchased from Vancouver Ticket & Tour Service.

Vancouver Ticket & Tour Service provides its website and service on an "as is" and "as available" basis and disclaims all warranties of any kind, statutory, express or implied, including but not limited to any warranties of accuracy, noninfringement, merchantability and fitness for a particular purpose.

Vancouver Ticket & Tour Service further disclaims any and all liability for the acts, omissions or conduct of any third parties in connection with or related to your use of this website or any of Vancouver Ticket & Tour Service's services.

Except where prohibited by law, Vancouver Ticket & Tour Service will not be liable to you or any other person for any indirect, consequential, exemplary, incidentalor punitive damages, including but not limited to lost profits, even if Vancouver Ticket & Tour Service has been advised of the possibility of such damages.

In the event Vancouver Ticket & Tour Service is required to seek legal remedies to recover fees and/or resolve disputes with you, you agree that Vancouver Ticket & Tour Service is entitled to recover all of its costs associated with such action, including but not limited to reasonable attorney's fees and other costs.

You agree to indemnify and hold Vancouver Ticket & Tour Service and its shareholders, officers, directors, representatives, employees, agents, parents, subsidiaries, and affiliates harmless from any demands, loss, liability, claims or expenses (including but not limited to attorneys' fees and other costs) that are made against Vancouver Ticket & Tour Service by any third party (including but not limited to any governmental or third party claim pertaining to federal, state, or local government tax obligations) in connection with, due to or arising out of your use of this site or any transaction with or related to Vancouver Ticket & Tour Service.

Vancouver Ticket & Tour Service is not responsible for the actions of the crowd at your event. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you. Vancouver Ticket & Tour Service is not responsible for any changes made at the venue including, but not limited to, seating arrangement, stage set-up, hospitality areas, or security checks which may delay your entrance to event. If any cameras or audiovisual equipment obstruct the view from your seats, it is your responsibility to ask an usher to remove the obstruction or re-seat you.

CHOICE OF LAW AND VENUE PROVISIONS: You acknowledge and agree that all matters relating to your use of this website or your transaction(s) with Vancouver Ticket & Tour Service will be governed by the laws of the Canada and the province of British Columbia, and you agree to personal jurisdiction by and venue in the provincial and federal courts of British Columbia, Canada.

12. Website Usage & Disclaimer
Aside from our listed official sponsorships, we are not affiliated with nor endorsed by any of the artists, teams, venues or organizations listed on this website. Vancouver Ticket & Tour Service may modify these Terms & Conditions at any time, and your use of this site will be conditioned upon the Terms & Conditions in force at the time of your use. When you use our website to request tickets, it signifies your agreement to our Terms & Conditions.

13. Acknowledgement of Terms & Conditions
I have read and accept all Vancouver Ticket & Tour Service Terms & Conditions.

Please contact us if you have questions.

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